Privacy Policy

Big M Mobile Pty Ltd (ABN 53 693 316 728), trading as Big M Mobile (“we”, “us”), sells mobile phone parts and accessories, wholesale and retail, from Unit 6 / 4 Amherst Drive, Truganina VIC 3029, and operates bigmmobile.com.au. We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect and why

We collect the details you give us when you apply for a wholesale account, order, lodge a warranty claim or contact us: your name, business name, contact details, addresses, order history, claim notes and any photos you upload. We use this to assess accounts, take payment, fulfil and deliver orders, run warranty claims, keep account statements, answer enquiries, meet tax and record-keeping law, and protect the site against fraud and misuse.

Card numbers are handled by Stripe, our card payment processor, in secure fields inside your browser; they never reach and are never stored on our systems, and we receive only a payment confirmation and a masked reference.

Who we share it with

We do not sell your information. We share it only with the service providers we use to run the business, described by category: our payment processor, hosting and IT service providers, email and marketing tools, delivery carriers, and our own in-store sales and accounts systems. Each receives only what it needs for its job. We also disclose information where the law requires it.

Overseas processing

Our website and store systems are hosted in Australia. Some of our service providers process limited information on servers outside Australia, mainly in the United States. Overseas laws differ from Australian law, so we cannot guarantee an overseas provider will handle information exactly as the Australian Privacy Principles require, and we choose established providers with published privacy commitments.

Marketing and opting out

If you subscribe, or you are a customer who would reasonably expect it, we may email you about products and offers. Every marketing email has an unsubscribe link, and you can opt out any time via info@bigmmobile.com.au or 0490 146 600. Order confirmations, invoices, claim updates and account notices are service messages and continue while you hold an account.

Security and retention

We protect your information with encrypted connections, restricted staff access and logging of administrative activity, and we take reasonable steps to secure what we hold, though no online system can be guaranteed absolutely secure. We keep records as long as they are needed for the purposes above and as tax law requires, then delete or de-identify them.

Cookies

Browsing our catalogue does not set advertising or analytics cookies. Signing in sets the cookies needed to keep you signed in, and your cart and display preferences are stored in your own browser. You can clear these in your browser at any time; doing so signs you out.

Access and correction

You can view and update most of your details through your account. To request a copy of the personal information we hold, or a correction, email info@bigmmobile.com.au. We respond within a reasonable time, usually 30 days, and if we refuse a request we will explain why and how to complain.

Complaints

Contact us first at info@bigmmobile.com.au, 0490 146 600, or Big M Mobile, Unit 6 / 4 Amherst Drive, Truganina VIC 3029. We will look into your complaint and respond, normally within 30 days.

Changes

We may update this policy from time to time. The current version is always published on this page with its effective date.

Effective date: 21 August 2026